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Sales, Marketing & Customer ServiceFull-timeOn-siteAt least 5 years

Head of Customer Care- E-commerce - KitchenplusBD

KitchenplusBD · Dhaka (Mirpur)

Lead customer care team for e-commerce, ensuring satisfaction and process improvement.

Application deadline: September 26, 2026Sign in to applySave jobFacebookLinkedInWhatsApp
Vacancy2
SalaryBDT 25,000 - 35,000
AgeAt least 25 years
ExperienceAt least 5 years
LocationDhaka (Mirpur)
PublishedAugust 28, 2026

Requirements

Education
Bachelor/Honors
Experience
At least 5 years
The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup
Additional Requirements
Age 25 to 40 years • Minimum 5 years of practical experience in E-commerce, Customer Care, Call Center, or Customer Service departments. • Experience managing a Customer Care Team. • Strong team management and leadership skills. • Ability to resolve customer complaints and issues efficiently. • Excellent spoken Bengali (clear and polite). • Proficiency in Microsoft Excel/Google Sheets and reporting. • Good customer handling, communication, and problem-solving skills. • Responsible, patient, target-oriented, and able to work under pressure.

Responsibilities & Context

Oversee and manage all customer care operations for the e-commerce division. • Allocate daily tasks, monitor performance, and evaluate the customer care team. • Ensure service across phone calls, Facebook/Instagram inbox, WhatsApp, website chat, and other channels. • Resolve customer complaints, issues, and inquiries promptly and professionally. • Supervise order confirmation, follow-up, delivery status, and customer feedback activities. • Regularly monitor cancelled, returned, and pending orders. • Take necessary steps to reduce complaints and increase customer satisfaction. • Coordinate with courier, store, sales, digital marketing, and other relevant departments. • Monitor call quality, response time, and conversion performance of the team. • Prepare daily, weekly, and monthly customer care reports for management. • Provide regular training and guidance to team members. • Develop new plans and strategies to improve customer service processes.

Skills & Expertise

Customer CareTeam ManagementLeadershipProblem SolvingCommunicationMicrosoft ExcelGoogle SheetsReportingCustomer Handling

Company Information

CompanyKitchenplusBD
WorkplaceWork at office
Employment statusFull-time
Job locationDhaka (Mirpur)

Job Highlights

Lead the customer care team for a growing e-commerce brand
Competitive salary range BDT 25,000-35,000
Opportunity to shape customer service strategies

Frequently asked questions

What is the salary for the Head of Customer Care- E-commerce - KitchenplusBD position at KitchenplusBD?

The Head of Customer Care- E-commerce - KitchenplusBD role at KitchenplusBD in Dhaka (Mirpur) offers a salary of BDT 25,000 – 35,000 per month.

Is the Head of Customer Care- E-commerce - KitchenplusBD job at KitchenplusBD remote, hybrid, or on-site?

This Head of Customer Care- E-commerce - KitchenplusBD position at KitchenplusBD is a On-site role based in Dhaka (Mirpur).

Is the Head of Customer Care- E-commerce - KitchenplusBD role at KitchenplusBD full-time, part-time, contract, or internship?

Head of Customer Care- E-commerce - KitchenplusBD at KitchenplusBD is a Full-time position in the Sales, Marketing & Customer Service category.

How much experience is required for the Head of Customer Care- E-commerce - KitchenplusBD role at KitchenplusBD?

Candidates are expected to have At least 5 years of relevant experience to apply for this Head of Customer Care- E-commerce - KitchenplusBD position.

What qualifications are needed to apply for the Head of Customer Care- E-commerce - KitchenplusBD job at KitchenplusBD?

Applicants should hold Bachelor/Honors in Not specified. Full requirements: • Age 25 to 40 years • Minimum 5 years of practical experience in E-commerce, Customer Care, Call Center, or Customer Service departments. • Experience managing a Customer Care Team. • Strong team management and leadership skills. • Ability to resolve customer complaints and issues efficiently. • Excellent spoken Bengali (clear and polite). • Proficiency in Microsoft Excel/Google Sheets and reporting. • Good customer handling, communication, and problem-solving skills. • Responsible, patient, target-oriented, and able to work under pressure.

What is the application deadline for the Head of Customer Care- E-commerce - KitchenplusBD job at KitchenplusBD?

Applications for this Head of Customer Care- E-commerce - KitchenplusBD role at KitchenplusBD close on September 26, 2026.

How do I apply for the Head of Customer Care- E-commerce - KitchenplusBD position at KitchenplusBD on CV Bazar?

You can apply directly on CV Bazar — sign in or create a free job seeker account, build or upload your CV, and submit your application for this Head of Customer Care- E-commerce - KitchenplusBD role before the deadline.

What does the Head of Customer Care- E-commerce - KitchenplusBD role at KitchenplusBD involve?

Lead customer care team for e-commerce, ensuring satisfaction and process improvement.