Executive/ Sr. Executive - CRM Department
RKMT GROUP · Dhaka
Manage client relationships, track shipments, and support sales growth in freight forwarding.
Overview
As a freight forwarding CRM (Customer Relationship Management) executive one have to manages client relationships, tracks shipment data, and supports sales growth. Key duties include client communication, data management, and cross-department coordination. Client Communication and Support • Respond fast: Answer client and overseas agent questions about shipments or rates quickly via phone or email. • Give updates: Keep clients informed on cargo status, including changes in transport milestones or schedules. • Handle issues: Solve customer complaints and fix service problems in a helpful way. CRM and Data Management • Update records: Keep client contact details, interaction history, and booking data clean and accurate in the software. • Track leads: Capture new sales leads from calls, emails, or marketing campaigns and pass them to the sales team. • Run reports: Analyze customer data to create reports on client habits and revenue trends. Team Coordination • Work with sales: Help the sales group prepare price quotes, proposals, and customer retention plans. • Link with operations: Connect with air, ocean, and customs teams to make sure shipments move smoothly from start to finish.
Requirements
• Respond quickly to client and agent inquiries via phone or email • Provide shipment status updates, including schedule changes • Resolve complaints and service issues • Maintain accurate CRM records: contacts, interactions, bookings • Capture and route leads to sales team • Analyze data to generate reports on client behavior and revenue • Assist sales with quotes, proposals, retention plans • Coordinate with air, ocean, and customs teams for smooth shipments
Frequently asked questions
What is the salary for the Executive/ Sr. Executive - CRM Department position at RKMT GROUP?
The Executive/ Sr. Executive - CRM Department role at RKMT GROUP in Dhaka offers a salary of BDT 0 – 0 per month.
Is the Executive/ Sr. Executive - CRM Department job at RKMT GROUP remote, hybrid, or on-site?
This Executive/ Sr. Executive - CRM Department position at RKMT GROUP is a On-site role based in Dhaka.
Is the Executive/ Sr. Executive - CRM Department role at RKMT GROUP full-time, part-time, contract, or internship?
Executive/ Sr. Executive - CRM Department at RKMT GROUP is a Full-time position in the IT & Digital category.
How much experience is required for the Executive/ Sr. Executive - CRM Department role at RKMT GROUP?
Candidates are expected to have Not specified of relevant experience to apply for this Executive/ Sr. Executive - CRM Department position.
What qualifications are needed to apply for the Executive/ Sr. Executive - CRM Department job at RKMT GROUP?
Applicants should hold Not specified in Not specified. Full requirements: • Respond quickly to client and agent inquiries via phone or email • Provide shipment status updates, including schedule changes • Resolve complaints and service issues • Maintain accurate CRM records: contacts, interactions, bookings • Capture and route leads to sales team • Analyze data to generate reports on client behavior and revenue • Assist sales with quotes, proposals, retention plans • Coordinate with air, ocean, and customs teams for smooth shipments
What is the application deadline for the Executive/ Sr. Executive - CRM Department job at RKMT GROUP?
Applications for this Executive/ Sr. Executive - CRM Department role at RKMT GROUP close on September 5, 2026.
How do I apply for the Executive/ Sr. Executive - CRM Department position at RKMT GROUP on CV Bazar?
You can apply directly on CV Bazar — sign in or create a free job seeker account, build or upload your CV, and submit your application for this Executive/ Sr. Executive - CRM Department role before the deadline.
What does the Executive/ Sr. Executive - CRM Department role at RKMT GROUP involve?
Manage client relationships, track shipments, and support sales growth in freight forwarding.