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Sales, Marketing & Customer ServiceFull-timeOn-site1-3 years

E-commerce Customer Support Executive - Trekmad.com

Trekmad.com · Dhaka (Uttara Sector 4)

Handle customer inquiries, convert leads to sales, and provide excellent support for travel and lifestyle products.

Application deadline: September 6, 2026Sign in to applySave jobFacebookLinkedInWhatsApp
Vacancy4
SalaryBDT 12,000 - 15,000
AgeAt least 20 years
Experience1-3 years
LocationDhaka (Uttara Sector 4)
PublishedAugust 28, 2026

Requirements

Education
Bachelor/Honors
Experience
1-3 years
The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
Additional Requirements
Age: 20 to 24 years - Only Female - Bachelor/Honors degree - Experience: 1 to 3 years in E-commerce, E-commerce Startup, or F-commerce - Experienced in customer support preferred - Strong verbal communication skills - Strong written communication in Bangla & English - Convincing ability and customer handling skill - Fast typing and basic CRM knowledge - Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management - Ability to multitask and stay calm under pressure - Friendly, patient, and problem-solving mindset

Responsibilities & Context

We are looking for a proactive, energetic, and customer-focused individual to join Trekmad.com as a Customer Support Executive. The ideal candidate will handle customer inquiries, generate sales through inbound and outbound calls, assist customers in selecting the right travel and lifestyle products, and provide excellent pre- and post-sales support. You will play a key role in converting leads into confirmed orders while ensuring a smooth and satisfying customer experience across phone, WhatsApp, email, and other digital channels. Key Responsibilities: - Handle inbound and outbound calls for product inquiries, sales, and customer support. - Understand customer needs and recommend suitable travel, outdoor, lifestyle, and utility products. - Convert leads, inquiries, and follow-ups into confirmed orders. - Explain product features, specifications, pricing, offers, availability, and usage clearly to customers. - Upsell and cross-sell relevant products to increase order value. - Follow up with interested customers, incomplete orders, and potential leads. - Assist customers throughout the complete sales journey—from product selection and order placement to delivery and after-sales support. - Handle customer inquiries through WhatsApp, phone, email, and other digital communication channels. - Resolve customer concerns related to delivery, product quality, order issues, returns, exchanges, and replacements. - Coordinate with the Sales, Marketing, Warehouse, and Delivery/Courier teams to resolve customer and order-related issues. - Maintain accurate customer, lead, order, and follow-up records in the CRM/system. - Regularly update order status and ensure timely customer follow-up. - Collect and report customer feedback, frequently asked questions, product demands, and trending issues to the relevant team. - Support sales campaigns, promotional activities, and special offers. - Maintain a friendly, professional, and helpful communication style with every customer. - Achieve assigned daily, weekly, and monthly sales and customer satisfaction targets. - Follow up with delivered customers when necessary to ensure a positive post-purchase experience. - Contribute ideas to improve sales conversion, customer experience, and overall customer retention.

Skills & Expertise

Customer SupportInbound CallsOutbound CallsLead ConversionUpsellingCross-sellingCRMShopifyFacebook ShopInstagram ShopOnline Order ManagementMultitaskingProblem-solvingCommunication SkillsTyping

Company Information

CompanyTrekmad.com
WorkplaceWork at office
Employment statusFull-time
Job locationDhaka (Uttara Sector 4)

Job Highlights

On-site role in Uttara
Full-time position
Salary Tk. 12000-15000 monthly

Frequently asked questions

What is the salary for the E-commerce Customer Support Executive - Trekmad.com position at Trekmad.com?

The E-commerce Customer Support Executive - Trekmad.com role at Trekmad.com in Dhaka (Uttara Sector 4) offers a salary of BDT 12,000 – 15,000 per month.

Is the E-commerce Customer Support Executive - Trekmad.com job at Trekmad.com remote, hybrid, or on-site?

This E-commerce Customer Support Executive - Trekmad.com position at Trekmad.com is a On-site role based in Dhaka (Uttara Sector 4).

Is the E-commerce Customer Support Executive - Trekmad.com role at Trekmad.com full-time, part-time, contract, or internship?

E-commerce Customer Support Executive - Trekmad.com at Trekmad.com is a Full-time position in the Sales, Marketing & Customer Service category.

How much experience is required for the E-commerce Customer Support Executive - Trekmad.com role at Trekmad.com?

Candidates are expected to have 1-3 years of relevant experience to apply for this E-commerce Customer Support Executive - Trekmad.com position.

What qualifications are needed to apply for the E-commerce Customer Support Executive - Trekmad.com job at Trekmad.com?

Applicants should hold Bachelor's in Not specified. Full requirements: - Age: 20 to 24 years - Only Female - Bachelor/Honors degree - Experience: 1 to 3 years in E-commerce, E-commerce Startup, or F-commerce - Experienced in customer support preferred - Strong verbal communication skills - Strong written communication in Bangla & English - Convincing ability and customer handling skill - Fast typing and basic CRM knowledge - Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management - Ability to multitask and stay calm under pressure - Friendly, patient, and problem-solving mindset

What is the application deadline for the E-commerce Customer Support Executive - Trekmad.com job at Trekmad.com?

Applications for this E-commerce Customer Support Executive - Trekmad.com role at Trekmad.com close on September 6, 2026.

How do I apply for the E-commerce Customer Support Executive - Trekmad.com position at Trekmad.com on CV Bazar?

You can apply directly on CV Bazar — sign in or create a free job seeker account, build or upload your CV, and submit your application for this E-commerce Customer Support Executive - Trekmad.com role before the deadline.

What does the E-commerce Customer Support Executive - Trekmad.com role at Trekmad.com involve?

Handle customer inquiries, convert leads to sales, and provide excellent support for travel and lifestyle products.